MARYLAND INSURANCE ADMINISTRATION

525 St. Paul Place
Baltimore, MD 21202 - 2272
(410) 468-2000
1-800-492-6116 (toll free)
e-mail: mia@gacc.com
fax: (410) 468-2020
TTY: 1-800-735-2258
website: http://gacc.com/mia/

ORGANIZATIONAL STRUCTURE

MARYLAND INSURANCE ADMINISTRATION

Jean E. Bienemann, Special Assistant (410) 468-2006

Dennis W. Carroll, Jr., Deputy Commissioner (410) 468-2002
Thomas P. Raimondi, Associate Deputy Commissioner (410) 468-2010
Alexandra Thomas, Director of Policy (410) 468-2022
Kathleen Loughran, Director of Government Affairs (410) 468-2014
Christina Gerstung Buesch, Principal Counsel (410) 468-2030

LIFE & HEALTH ADVISORY BOARD
Appointed by Maryland Insurance Commissioner: not yet appointed

PROPERTY & CASUALTY ADVISORY BOARD
Appointed by Maryland Insurance Commissioner: not yet appointed

MANAGEMENT INFORMATION SYSTEMS
Charles D. Mahon, Director
(410) 468-2051
fax: (410) 468-2061

Ronald Anderson, Senior Project Manager (410) 468-2052

NETWORK ADMINISTRATION
Robert Dean, Supervisor (410) 468-2059

OFFICE OF CHIEF ACTUARY
Donald P. Brandenberg, Chief Actuary
(410) 468-2040
fax: (410) 468-2038

LIFE & HEALTH EXAMINATION
Robert Katz, Actuary (410) 468-2045

LIFE & HEALTH RATES
Gene Cherng, Actuary (410) 468-2041

PROPERTY & CASUALTY RATES
Alan Clark, Actuary (410) 468-2043
Linas Glemza, Actuary (410) 468-2044

OFFICE OF COMMUNICATIONS
Elana M. Mezile, Media & Public Relations Specialist (410) 468-2007

CONSUMER COMPLAINT INVESTIGATION SECTION
Joy Y. Hatchette, Associate Commissioner (410) 468-2029

APPEALS & GRIEVANCES
Lisa Thorpe, Director (410) 468-2271

CONSUMER RESOURCES
Patricia A. Mulford, Director (410) 468-2455

LIFE & HEALTH UNIT
Sandy Raysor-Taylor, Chief Investigator
(410) 468-2256
fax: (410) 468-2243/60

PROPERTY & CASUALTY UNIT
Sandra Castagna, Chief Investigator (410) 468-2341

PROPERTY & CASUALTY AGENCY ENFORCEMENT UNIT
Sandra Castagna, Director
(410) 468-2341
fax: (410) 468-2307

EXAMINATION & AUDITING SECTION
(D80Z0102)
FY1999 appropriation: $2,481,508
FY1999 authorized positions: 42
Ilona K. Klasons, Associate Commissioner
(410) 468-2130
fax: (410) 468-2112

ADMISSIONS (COMPANY LICENSING)
William G. Lashley, Administrative Officer (410) 468-2140

AUDITING & FINANCIAL ANALYSIS
Abraham John, Chief Financial Analyst, Life & Health (410) 468-2128
Sandra J. Schmidt, Chief Financial Analyst, Property & Casualty (410) 468-2129

FINANCIAL EXAMINATION
Lester C. Schott, Chief Insurance Examiner (410) 468-2119

FISCAL & SUPPORT SERVICES
Ilene M. Carroll, Fiscal Administrator
(410) 468-2372
fax: (410) 468-2396

Vickie L. Vaughn, Fiscal Officer (410) 468-2371

INSURANCE FRAUD DIVISION
(D80Z0106)
FY1999 appropriation: $1,783,990
FY1999 authorized positions: 23
Ronald A. Sallow, Associate Commissioner (410) 468-2440
William B. Bokel, Jr., Chief Investigator (410) 468-2403

1-800-846-4069 (toll-free)
fax: (410) 468-2411

LICENSING SECTION
Susan Cohen, Director
(410) 468-2393
fax: (410) 468-2399

AGENT & BROKER LICENSING UNIT
Yvonne D. House, Director (410) 468-2387

LICENSING COMPLIANCE INVESTIGATION UNIT
William E. Unkle, Director (410) 468-2388

LIFE & HEALTH SECTION
(D80Z0103)
FY1999 appropriation: $2,957,672
FY1999 authorized positions: 56
Donna B. Imhoff, Associate Commissioner
(410) 468-2201
fax: (410) 468-2204

AGENCY INVESTIGATIONS
John H. Riggle, Chief Enforcement Officer (410) 468-2230

MANAGED CARE COMPLIANCE UNIT
Thomas Marshall, Director (410) 468-2217

MARKET CONDUCT EXAMINATIONS
Nelson D. Ayling, Chief Examiner (410) 468-2235

MEDICAL DIRECTOR & PRIVATE REVIEW OVERSIGHT UNIT
Elizabeth Edwards, Director (410) 468-2272

RATE & FORMS REVIEW
Howard Max, Chief Administrator (410) 468-2205

PROFESSIONAL & CONSUMER SERVICES
(D80Z0105)
FY1999 appropriation: $1,872,455
FY1999 authorized positions: 38
Lorenza Trotter, Assistant Commissioner
(410) 468-2451
fax: (410) 468-2467

PERSONNEL
Norval E. Byrd, Director (410) 468-2461

TRAINING & FACILITIES
John E. Dahne, Director (410) 468-2468

PROPERTY & CASUALTY SECTION
(D80Z0104)
FY1999 appropriations: $2,659,484
FY1999 authorized positions: 52
Robert J. Becker, Associate Commissioner
(410) 468-2301
fax: (410) 468-2306

MARKET CONDUCT EXAMINATIONS
Dudley B. Ewen, Chief Examiner (410) 468-2321

RATE & FORMS REVIEW
Betty B. Weber, Chief Administrator (410) 468-2320

DEFUNCT UNITS

AGENT LICENSING
Under Fiscal, Licensing and Support Services, renamed Agent and Broker Licensing and moved to Licensing Section in 1997.

CONSUMER SERVICES
Formerly under Professional and Consumer Services, renamed Consumer Resources and moved to Consumer Complaint Investigation Section in 1999.

FISCAL, LICENSING & SUPPORT SERVICES
Renamed Fiscal and Support Services in 1997, when licensing functions were transferred to Licensing Section.

INQUIRY & INVESTIGATION
Under Life and Health Section, functions transferred to Consumer Complaint Investigation Section in 1997.

INQUIRY & INVESTIGATION
Under Property and Casualty Section, functions transferred to Consumer Complaint Investigation Section in 1997.

PROPERTY & CASUALTY EXAMINATION
Under Office of Chief Actuary, abolished in 1998.

TRAINING & EDUCATION
Under Professional and Consumer Services, renamed Training and Facilities in 1997.

Maryland Departments
Maryland Independent Agencies
Maryland Executive Commissions, Committees, Task Forces, & Advisory Boards
Maryland at a Glance

Maryland Manual On-Line